Founded in 1887, the Penn Museum has always been one of the world’s great archaeology and anthropology research museums, and the largest university museum in the United States. With roughly one million objects in our care, the Penn Museum encapsulates and illustrates the human story: who we are and where we came from. As a dynamic research institution with many ongoing research projects, the Museum is a vibrant and engaging place of continual discovery, with the mandate of research, teaching, collections stewardship, and public engagement—the four “pillars” of what we do.
The Visitor Services Representative will work part-time at the Museum’s admissions desks, processing admissions to the Museum, and will be responsible for ensuring that Museum guests have a comfortable and enjoyable experience during their visit. The Visitor Services Representative will see that all Museum visitors experience high levels of customer service and encounter a welcoming and helpful atmosphere. The Visitor Services Representative will act as a ‘concierge’, answering questions, using the ticketing system to process admission and membership sales, and will provide assistance to visitors as needed, and will recognize and anticipate their needs, wants and expectations.
Candidates must posses a high school diploma. Prior customer service skills in a cultural environment are desired but not required. Very strong interpersonal skills and oral communication skills are essential. The ability to provide exceptional customer service is critical to the position. This person must be able to work flexible schedules, and evening and weekend work may be required.
Posted October 26, 2016
Reporting dually to the Director of Exhibitions and Public Programs and the Executive Director of Galleries, the Project Manager for Exhibitions and Galleries will be responsible for the overall coordination, implementation, execution, control and completion of exhibition and gallery projects, ensuring consistency with the strategic goals of Penn Museum. The Project Manager for Exhibitions and Galleries will define project details with the Director of Exhibitions and Public Programs and the Executive Director of Galleries to manage exhibition projects from implementation to installation on time and on budget, including vendor contract management and contractor supervision. This includes the day-to-day management of project and scope including core team members, third-party contractors or consultants, schedules and budgets. This position will create and execute project work plans as appropriate to meet changing needs and requirements, and will ensure project documents are organized, complete, current and catalogued appropriately upon completion. This is a one-year term position, with renewal subject to available funding.
Bachelor’s degree with minimum of three to five years related experience or equivalent combination of education and experience; experience working in the direct project management of museum and/or commercial exhibitions, with previous supervisory experience is required. Strong accounting, budget management, interpersonal and written communication skills are necessary. Applicant must be skilled in the organizational steps for production including the ability to accurately estimate materials and labor hours for a project. A strong knowledge of fabrication and graphic production techniques, with some knowledge of specific materials, casting and mechanical production techniques is needed. Ability to lead and work in and with groups, to manage multiple project timelines and budgets is also required. Knowledge of CAD programs (Vectorworks in particular) and the Microsoft Suite of software is needed, while an understanding of the Adobe Suites, Filemaker, and FastTrack Scheduling or similar software is helpful, but not required.
Posted August 17, 2016