Founded in 1887, the Penn Museum has always been one of the world’s great archaeology and anthropology research museums, and the largest university museum in the United States. With roughly one million objects in our care, the Penn Museum encapsulates and illustrates the human story: who we are and where we came from. As a dynamic research institution with many ongoing research projects, the Museum is a vibrant and engaging place of continual discovery, with the mandate of research, teaching, collections stewardship, and public engagement—the four “pillars” of what we do.
The Visitor Services Supervisor will work part-time at the Museum’s admissions desks, ensuring that Museum guests have a comfortable and enjoyable experience during their visit through high levels of customer service and a welcoming and helpful atmosphere. The Visitor Services Supervisor will process admission and membership sales, will act as a ‘concierge’ answering questions, and will not only provide additional assistance to visitors as needed, but will also recognize and anticipate their needs, wants and expectations. This person will also assist the Director of Visitor Services and Visitor Services Manager with the supervision of the Museum admissions staff, assist with their training, evaluations and management of their performance, and assist with the preparation and creation of staff and attendance reports. The Visitor Services Supervisor will also act in a backup supervisory role in the supervisor’s absence.
Candidates must possess a high school diploma. Prior customer service skills in a cultural environment are desired but not required. Very strong interpersonal skills and oral communication skills are essential. The ability to provide exceptional customer service is critical.
Posted March 3, 2017